{"id":3,"date":"2025-11-12T22:26:58","date_gmt":"2025-11-12T22:26:58","guid":{"rendered":"https:\/\/www.covoride.com\/?page_id=3"},"modified":"2025-12-05T18:35:13","modified_gmt":"2025-12-05T18:35:13","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.covoride.com\/fr\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Privacy Policy \u2013 CoVo<\/h1>\n\n\n\n

(Version dated December 5, 2025 \u2013 Valid for the website www.covo.com and the CoVo Passenger & CoVo Driver apps)<\/p>\n\n\n\n

CoVo is a Senegalese intercity ridesharing platform operated by CoVo SARL<\/strong>, a company registered in Senegal under RCCM SN-DKR-2025-B-XXXXX.<\/p>\n\n\n\n

We take the protection of your personal data very seriously and process it in full compliance with Senegal\u2019s Law No. 2008-12 of January 25, 2008<\/strong> on the protection of personal data and with international best practices.<\/p>\n\n\n\n

1. Data Controller<\/h3>\n\n\n\n

CoVo SARL
Email: contact@covo.com
Phone: +221 77 154 24 57<\/p>\n\n\n\n

2. Data We Collect<\/h3>\n\n\n\n
Category<\/th>Data Collected<\/th>Purpose<\/th>Legal Basis<\/th><\/tr><\/thead>
Account<\/td>Name, phone number, email, profile photo<\/td>Account creation & management & communication<\/td>Performance of contract<\/td><\/tr>
Driver verification<\/td>ID document, driving license, vehicle photo & plate<\/td>Safety and trust<\/td>Legitimate interest & legal obligation<\/td><\/tr>
Trips & bookings<\/td>Departure\/arrival cities, date\/time, seats, price, real-time location during trip<\/td>Matching, routing, billing<\/td>Performance of contract<\/td><\/tr>
Payments<\/td>Transaction data (no card details stored) via Orange Money, Wave, Flutterwave<\/td>Secure payment processing<\/td>Performance of contract<\/td><\/tr>
In-app communication<\/td>Messages exchanged in chat<\/td>Trip coordination<\/td>Performance of contract<\/td><\/tr>
Technical data<\/td>IP address, device type, OS version, advertising ID<\/td>Security, service improvement, analytics<\/td>Legitimate interest<\/td><\/tr>
Cookies (website)<\/td>Functional & analytics cookies (Google Analytics with IP anonymization)<\/td>Website operation & audience measurement<\/td>Consent or legitimate interest<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

3. How Long We Keep Your Data<\/h3>\n\n\n\n
    \n
  • Account data: kept as long as the account is active + 3 years after last login<\/li>\n\n\n\n
  • Chat messages: 12 months after the trip<\/li>\n\n\n\n
  • Identity documents (drivers): deleted 6 months after driver account deactivation<\/li>\n\n\n\n
  • Payment data: stored only by PCI-DSS certified partners<\/li>\n\n\n\n
  • Accounting records: 10 years (legal requirement in Senegal)<\/li>\n<\/ul>\n\n\n\n

    4. Who We Share Your Data With<\/h3>\n\n\n\n

    We never sell your data. It is shared only with:<\/p>\n\n\n\n

      \n
    • The other party on the trip (driver \u2194 passenger): name, profile photo, partially masked phone number<\/li>\n\n\n\n
    • Trusted service providers (hosting, Firebase, Google Maps, Orange Money, Wave, Flutterwave) under strict confidentiality agreements<\/li>\n\n\n\n
    • Insurance partners for trip coverage<\/li>\n\n\n\n
    • Senegalese judicial or administrative authorities when legally required<\/li>\n<\/ul>\n\n\n\n

      5. Your Rights<\/h3>\n\n\n\n

      Under Senegalese law, you have the right to:<\/p>\n\n\n\n

        \n
      • Access your data<\/li>\n\n\n\n
      • Rectify it<\/li>\n\n\n\n
      • Request deletion (except where we have legal obligations to retain it)<\/li>\n\n\n\n
      • Object to or restrict processing<\/li>\n\n\n\n
      • Withdraw consent at any time<\/li>\n<\/ul>\n\n\n\n

        Simply write to contact@covo.com or use the form in the app. We will respond within 30 days.<\/p>\n\n\n\n

        6. Security<\/h3>\n\n\n\n
          \n
        • Encryption in transit (HTTPS \/ TLS 1.3)<\/li>\n\n\n\n
        • Secure storage with ISO 27001-certified providers<\/li>\n\n\n\n
        • Strong authentication (phone number + SMS code)<\/li>\n\n\n\n
        • Regular security audits<\/li>\n<\/ul>\n\n\n\n

          7. Minors<\/h3>\n\n\n\n

          CoVo services are reserved for persons aged 18 and over.<\/p>\n\n\n\n

          8. Changes to This Policy<\/h3>\n\n\n\n

          Any significant change will be notified by email and inside the app at least 30 days before it takes effect.<\/p>\n\n\n\n

          9. Contact Us<\/h3>\n\n\n\n

          For any question about your personal data:
          Email: contact@covo.com
          Phone: +221 77 154 24 57<\/p>\n\n\n\n

          <\/p>\n\n\n\n

          <\/p>\n\n\n\n

          <\/p>\n\n\n\n

          Politique de Confidentialit\u00e9 \u2013 CoVo.com<\/h1>\n\n\n\n

          (Version du 5 d\u00e9cembre 2025 \u2013 Valable pour le site web www.covo.sn et les applications CoVo Passager & CoVo Conducteur)<\/p>\n\n\n\n

          CoVo est une plateforme s\u00e9n\u00e9galaise de covoiturage interurbain exploit\u00e9e par la soci\u00e9t\u00e9 CoVo SARL<\/strong>, immatricul\u00e9e au RCCM SN-DKR-2025-B-XXXXX, dont le si\u00e8ge est \u00e0 Dakar, S\u00e9n\u00e9gal.<\/p>\n\n\n\n

          Nous accordons une importance particuli\u00e8re \u00e0 la protection de vos donn\u00e9es personnelles et nous nous engageons \u00e0 les traiter conform\u00e9ment \u00e0 la Loi n\u00b0 2008-12 du 25 janvier 2008<\/strong> portant sur la protection des donn\u00e9es \u00e0 caract\u00e8re personnel au S\u00e9n\u00e9gal et aux bonnes pratiques internationales (principes RGPD).<\/p>\n\n\n\n

          1. Responsable du traitement<\/h3>\n\n\n\n

          CoVo SARL
          Email : contact@covo.sn
          T\u00e9l\u00e9phone : +221 771542457<\/p>\n\n\n\n

          2. Donn\u00e9es que nous collectons<\/h3>\n\n\n\n
          Cat\u00e9gorie<\/th>Donn\u00e9es collect\u00e9es<\/th>Finalit\u00e9<\/th>Base l\u00e9gale<\/th><\/tr><\/thead>
          Compte utilisateur<\/td>Nom, pr\u00e9nom, num\u00e9ro de t\u00e9l\u00e9phone, e-mail, photo de profil<\/td>Cr\u00e9ation et gestion du compte, communication<\/td>Ex\u00e9cution du contrat<\/td><\/tr>
          V\u00e9rification d\u2019identit\u00e9 (conducteurs)<\/td>Copie CNI ou passeport, permis de conduire, photo du v\u00e9hicule, plaque d\u2019immatriculation<\/td>S\u00e9curit\u00e9 et confiance<\/td>Int\u00e9r\u00eat l\u00e9gitime + obligation l\u00e9gale<\/td><\/tr>
          Trajets & r\u00e9servations<\/td>Villes de d\u00e9part\/arriv\u00e9e, date\/heure, nombre de places, prix, g\u00e9olocalisation en temps r\u00e9el pendant le trajet<\/td>Mise en relation, calcul d\u2019itin\u00e9raire, facturation<\/td>Ex\u00e9cution du contrat<\/td><\/tr>
          Paiements<\/td>Informations de transaction (pas de donn\u00e9es de carte stock\u00e9es) via Orange Money, Wave ou Flutterwave<\/td>Paiement s\u00e9curis\u00e9 des r\u00e9servations<\/td>Ex\u00e9cution du contrat<\/td><\/tr>
          Communication<\/td>Messages \u00e9chang\u00e9s dans le chat de l\u2019app<\/td>Facilitation du trajet<\/td>Ex\u00e9cution du contrat<\/td><\/tr>
          Donn\u00e9es techniques<\/td>Adresse IP, type d\u2019appareil, version OS, identifiants publicitaires<\/td>S\u00e9curit\u00e9, am\u00e9lioration du service, statistiques<\/td>Int\u00e9r\u00eat l\u00e9gitime<\/td><\/tr>
          Cookies & traceurs (site web)<\/td>Cookies fonctionnels, analytiques (Google Analytics avec anonymisation IP)<\/td>Fonctionnement du site, mesure d\u2019audience<\/td>Consentement ou int\u00e9r\u00eat l\u00e9gitime<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          3. Dur\u00e9e de conservation<\/h3>\n\n\n\n
            \n
          • Donn\u00e9es de compte : conserv\u00e9es tant que le compte est actif + 3 ans apr\u00e8s la derni\u00e8re connexion<\/li>\n\n\n\n
          • Conversations dans le chat : 12 mois apr\u00e8s le trajet<\/li>\n\n\n\n
          • Documents d\u2019identit\u00e9 (conducteurs) : supprim\u00e9s 6 mois apr\u00e8s d\u00e9sactivation du compte conducteur<\/li>\n\n\n\n
          • Donn\u00e9es de paiement : conserv\u00e9es par nos partenaires certifi\u00e9s PCI-DSS uniquement<\/li>\n\n\n\n
          • Factures et justificatifs comptables : 10 ans (obligation l\u00e9gale s\u00e9n\u00e9galaise)<\/li>\n<\/ul>\n\n\n\n

            4. Partage de vos donn\u00e9es<\/h3>\n\n\n\n

            Nous ne vendons jamais vos donn\u00e9es. Elles peuvent \u00eatre transmises uniquement \u00e0 :<\/p>\n\n\n\n

              \n
            • L\u2019autre partie du trajet (conducteur \u2194 passager) : nom, photo, num\u00e9ro de t\u00e9l\u00e9phone masqu\u00e9 (les 4 derniers chiffres visibles uniquement)<\/li>\n\n\n\n
            • Nos prestataires techniques (h\u00e9bergement OVH, Firebase, Google Maps, Orange Money, Wave, Flutterwave) soumis \u00e0 des clauses strictes de confidentialit\u00e9<\/li>\n\n\n\n
            • Autorit\u00e9s judiciaires ou administratives s\u00e9n\u00e9galaises sur r\u00e9quisition l\u00e9gale<\/li>\n\n\n\n
            • Compagnies d\u2019assurance partenaires pour la couverture des trajets<\/li>\n<\/ul>\n\n\n\n

              5. Vos droits (conform\u00e9ment \u00e0 la loi s\u00e9n\u00e9galaise 2008-12)<\/h3>\n\n\n\n

              Vous pouvez \u00e0 tout moment :<\/p>\n\n\n\n

                \n
              • Acc\u00e9der \u00e0 vos donn\u00e9es<\/li>\n\n\n\n
              • Les rectifier<\/li>\n\n\n\n
              • Demander leur suppression (sauf obligations l\u00e9gales)<\/li>\n\n\n\n
              • Vous opposer au traitement<\/li>\n\n\n\n
              • Demander la limitation du traitement<\/li>\n\n\n\n
              • Retirer votre consentement<\/li>\n<\/ul>\n\n\n\n

                Contactez-nous \u00e0 privacy@covo.sn ou via le formulaire dans l\u2019application. Nous r\u00e9pondons sous 30 jours maximum.<\/p>\n\n\n\n

                6. S\u00e9curit\u00e9<\/h3>\n\n\n\n
                  \n
                • Chiffrement des donn\u00e9es en transit (HTTPS \/ TLS 1.3)<\/li>\n\n\n\n
                • Stockage s\u00e9curis\u00e9 chez des h\u00e9bergeurs certifi\u00e9s ISO 27001<\/li>\n\n\n\n
                • Authentification forte (num\u00e9ro de t\u00e9l\u00e9phone + code SMS)<\/li>\n\n\n\n
                • Contr\u00f4les r\u00e9guliers et audits de s\u00e9curit\u00e9<\/li>\n<\/ul>\n\n\n\n

                  7. Mineurs<\/h3>\n\n\n\n

                  L\u2019utilisation de CoVo est r\u00e9serv\u00e9e aux personnes de 18 ans et plus.<\/p>\n\n\n\n

                  8. Modifications de la politique<\/h3>\n\n\n\n

                  Toute modification importante sera notifi\u00e9e par e-mail et dans l\u2019application avec un d\u00e9lai de 30 jours avant entr\u00e9e en vigueur.<\/p>\n\n\n\n

                  9. Contact<\/h3>\n\n\n\n

                  Pour toute question concernant vos donn\u00e9es personnelles :
                  Email : contact@covo.sn<\/p>\n\n\n\n

                  <\/p>","protected":false},"excerpt":{"rendered":"

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